General FAQs

HOW DO I BOOK A ROOM AT MACQ 01?
Book directly on our website or contact our reservations team by phone or email for accurate availability and personalised service.

WHAT IS THE MACQ 01 CANCELLATION POLICY?
Cancellation terms depend on the rate selected. Flexible bookings allow free cancellation within set timeframes; non-refundable rates have stricter conditions.

CAN I CHANGE MY RESERVATION?
Yes. Changes can be made depending on rate type and availability. Contact our reservations team for assistance.

ARE FLEXIBLE OR REFUNDABLE RATES AVAILABLE?
Yes. Choose a flexible or refundable rate during booking to allow changes prior to arrival.

IS IT BETTER TO BOOK DIRECT?
Yes. Booking directly ensures access to the best rates, packages and immediate support for special requests.

DOES MACQ 01 OFFER PRICE MATCHING?
Yes. If you find a lower eligible rate, contact our team and we will match it.

IS MACQ 01 ACCESSIBLE FOR GUESTS WITH MOBILITY NEEDS?
Yes. The hotel offers wheelchair access throughout main areas and lift access to upper-level rooms.

ARE ACCESSIBLE ROOMS AVAILABLE?
Yes. Accessible rooms offer wider layouts and walk-in showers. Please contact reservations to secure the right room.

IS THE ENTRANCE WHEELCHAIR ACCESSIBLE?
Yes. The main entrance on Hunter Street provides full wheelchair access.

ARE DINING VENUES AND SHARED SPACES ACCESSIBLE?
Yes. All dining venues and public spaces are accessible with lift access throughout.

CAN I REQUEST MOBILITY ASSISTANCE AHEAD OF MY STAY?
Yes. Contact our reservations team prior to arrival so we can arrange any required support.

HOW DO I CONTACT MACQ 01?
Phone +61 3 6210 7600 or email hello@macq01.com.au. The hotel is located at 18 Hunter Street, Hobart.

WHO DO I SPEAK TO REGARDING MY RESERVATION?
Our reservations team can assist with changes, preferences and special arrangements.

IS THE FRONT DESK OPEN 24 HOURS?
Yes. Guest services are available around the clock.

HOW DO I CONTACT OLD WHARF OR THE EVENTS TEAM?
Contact Old Wharf on +61 3 6210 7602. For events call +61 3 6210 7600 or email sales@macq01.com.au.

IS HELP AVAILABLE DURING MY STAY?
Yes. Our team is available 24 hours to assist with any requests or concerns.

WHAT PAYMENT METHODS DOES THE HOTEL ACCEPT?
The hotel accepts all major credit cards, including Visa, Mastercard and American Express, as well as EFTPOS. Some prepaid or virtual cards may not be accepted. If you prefer to pay by bank transfer or require a tax invoice, please speak with our reservations team.

IS A PRE‑AUTHORISATION OR SECURITY BOND REQUIRED AT CHECK‑IN?
Yes. A pre‑authorisation is taken on arrival to cover incidentals during your stay. The amount varies based on room type and length of stay. Funds are released by your bank after check‑out, usually within 3 to 10 business days.

IS THE HOTEL STAFFED 24 HOURS A DAY?
Yes. Our front desk and guest services teams are available at all hours to assist with arrivals, departures and any unexpected needs.

WHAT SAFETY AND SECURITY MEASURES ARE IN PLACE FOR GUESTS?
The hotel is equipped with secure keycard access, smoke detection systems, CCTV in public areas and 24‑hour staffing. Our team is trained to assist in any emergency and to ensure guest safety and comfort.