Accessibility Guest Information

MACq 01 Hotel is steeped in Tasmanian stories, and we aim to ensure that all guests have an equitable and dignified experience of our hotel and those stories. MACq 01 was designed with equal access as a primary focus, closely following visual impairment and hearing aid specifications, from the lift chimes to floor textures and braille buttons. All communal spaces within the hotel are wheelchair accessible, and there are six accessible rooms and suites available to be booked. The team is educated on accessibility requirements and PEEP (personal emergency evacuation plans), and an evacuation chair is always ready for safe evacuation of guests that may require assistance.

MACq 01 strives to break down the barriers to enjoying what Hobart’s waterfront has to offer, and our dedicated guest services team is always eager to hear from you with any queries or suggestions you may have. We’re committed to continuously improving in this space, as it’s imperative to us that Tasmania’s stories can be shared by all.

Reserve one of our accessible room types

For MACq 01 guests with accessibility needs, we provide six fully equipped accessible guests rooms, featuring an open shower, lowered vanity, and shower bench seat and toilet rails. We offer two types of accessible accommodation options for guests; choose to stay in a Superior Hunter Street Accessible Room or treat yourself to staying in our Premium Waterfront Accessible Suite. Each one is thoughtfully designed, yet typical of MACq 01’s generous floor plans and luxury furnishings that align with one of the character traits ubiquitous at MACq 01.

Conveniently located nearby the guest lifts
Enlarged door openings
Grab bars near the toilet and in shower
Removable showerhead and fold down shower bench seat
Accessible clothes hanging rod, safe and room amenities throughout
Accessible safe
Accessible light switches, powerpoints, charging stations and lamps
Accessible temperature control unit, blinds/curtain controls
Accessible minibar fridge, tea and coffee making facilities
Digital in-room compendium menus

Arrival

Dedicated generous parking spaces directly in front of hotel
Valet parking and porterage service offered for all
Ramp access to hotel entry
Wide entry and open reception area
Split level reception desk

Communal Areas and Wayfinding

All communal hotel spaces are wheelchair accessible, and also feature floor tactile indicators to assist guests who are blind or have low vision to guide orientation and navigation.

Automatic sliding doors to all external spaces, with level or ramp access to the wharf from each side of the building
Multi-level reception desk
Lift chimes and braille buttons to orientate guests with low vision, and assist with travel between floors
Open galley-style gym layout with easy access equipment and restroom
Accessible restroom in communal areas that services reception, lounge, restaurant and bars.
Height-adjustable breakfast buffet table
Accessible guest laundry

Storytelling Tours

Our storytellers are devoted to infusing Tasmanian tales into every guest’s stay, and they are absolute specialists in tailoring their tours to make individuals’ experiences as unique as our storytellers themselves and the characters in their stories.

From discovering guest’s personal connections to stories, to indulging curious areas of interest, to offering small guided tours for people who may have sensory requirement, be hard of hearing, or low vision, our team loves to offer guests a highly-personalised experience.

From priority position for lipreading guests, to paper or tablet-based copies of key tour points, or lending an elbow to guest with low vision, our storytellers take care to adapt to individual access needs.

All of our tours follow sealed pathways, and incorporate ramps for those using wheelchairs, scooters and prams etc.

If you have an access requirement for our Storytelling tours, please contact one of our friendly team members to tailor a personalised experience.

More Information

GUIDED ROOM INTRODUCTIONS

At MACq 01, we want to ensure all of our guests are comfortable and familiar with hotel facilities, locating their room, accessing room amenities and that the room is set to accommodate all requirements. We offer guided rooms introductions on arrival for all guests on request.

SERVICE ANIMALS

We appreciate the independence and support that having a service animal provides, and guests travelling with service animals can always expect a warm welcome at MACq 01.

HOW CAN WE HELP?

MACq 01 wants to ensure that all of our guests have an equitable and dignified experience. If you have an access request or adjustment to help us make your stay unforgettable, please call us on +61 3 6210 7600 or email hello@macq01.com.au.

The MACq 01 team is committed to continually seeking to make its web content and resources onsite accessible. We strive to ensure that every visitor has a positive and informative experience. If, for any reason, you encounter any difficulty exploring our web pages, we'd love to know. Please contact us so that we can implement any enhancements to assist all visitors to enjoy easy access to our content.